Network installers - FAQs
1. Which servers will the Early Start Network installers work on?
The Early Start installer contains a Windows .msi, so you can install it on any Windows PC or server, as well as RM CC3 / CC4. The Network installers don’t work on Macs. If you’d like to run Early Start software on a Mac, please contact Early Start.
2. We don’t have a server - can the Early Start software run on stand-alone computer.
Yes, if you have a Network / Site licence you can install the Early Start software on individual computers within the school according to the terms of your licence.
3. We have a Site licence, but we have a DVD instead of a Network installer disc.
All Early Start Network / Site licences now come with easy-to-use installer on a DVD-ROM. If you have a Site licence for an older version with a standard DVD and are having problems networking, please contact Early Start for an upgrade.
4. I’m trying to install the Early Start software, but I don’t have the password.
Your password is on the paper insert inside your DVD case. If you’ve lost this password and can’t install the software, please contact Early Start.
5. I’ve installed the software, but when I click on the desktop link, nothing happens.
To run the Early Start program, you need Quicktime installed on your computer. If you don’t have this, it is available as a free download from the website below:
6. I’ve installed the software successfully; the program opens and the interactive activities work but the films don’t open.
This is probably because you have an older version of Quicktime installed on your computer. Upgrade your Quicktime from the website below and that should solve the problem.
7. I’ve installed the software, and everything plays on the server computer, but on the client computers the films are very slow to load and play jerkily.
There may be a problem with your bandwidth. Some of the films are large files and need a lot of bandwidth to play smoothly. If you don’t have enough bandwidth available, installing the software directly on to the client computer will solve this problem.
8. The videos play sound but no picture.
The Quicktime videos are compatible with the Windows XP Quicktime Player; Windows Vista will not play these movies correctly. To make the Quicktime Player compatible is very simple:
9. The videos try to open in Windows Media Player and don’t play.
Your computer is set to run video files is set to Windows Media Player (or another player such as VLC as a ‘default’) rather than QuickTime.
To change this so that all QuickTime videos play using the QuickTime Player: